Course curriculum

    1. SEF Ltd Ethical Sales & Vulnerable Customer Training Academy

    1. Lesson 1: Introduction to Ethical Selling

    2. Lesson 2: Ethical Sales Practices

    3. Lesson 3: Avoiding High-Pressure Tactics

    1. Lesson 4: Identifying and Managing Vulnerable Customers

    2. Lesson 5: Customer Consent and Confirmation of Decision-Making Capacity

    3. Lesson 6: Handling Customers with Power of Attorney (POA)

    4. Lesson 7: Ethical Sales Tactics

    5. Lesson 8: Reporting Unethical Behaviour

    1. Lesson 9: Upholding SEF Ltd's Values

    2. Lesson 10: Customer-First Philosophy

    3. Lesson 11: Never Guarantee Anything

    4. Ethical Sales & Vulnerable Customer Training Quiz

    5. Completion and Acknowledgment of Ethical Sales & Vulnerable Customer Training

About this course

  • Free
  • 14 lessons
  • 0 hours of video content

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